Shipping Policy

1. General Shipping Information

Qaswa Halalco is committed to delivering high-quality, halal-certified meats in the freshest condition. We offer shipping services for our whole animal orders to specific areas, ensuring that your meat arrives promptly and safely. Please review our shipping policy below to understand the procedures and conditions for our delivery services.

2. Shipping Areas and Availability

We currently offer shipping and delivery services within the United States, specifically focusing on areas where we have established supply chains to maintain product quality. If your location falls outside our standard delivery zones, please contact us to inquire about custom delivery arrangements.

3. Shipping Fees

Shipping fees vary based on the delivery location, order size, and any additional handling requirements. The exact shipping costs will be calculated and displayed during the checkout process. For bulk orders or special deliveries, our team will provide a customized quote to best meet your needs.

4. Shipping and Delivery Timelines

We strive to process and ship all orders within 3-5 business days. Once your order has been processed, you will receive a confirmation email with your delivery schedule. Our delivery days are typically Monday to Friday, excluding weekends and public holidays. If there are any delays due to unforeseen circumstances, we will notify you promptly.

5. Packaging and Handling

At Qaswa Halalco, we take extra precautions to ensure that your meat is delivered in the best possible condition. All our products are carefully packed in insulated, temperature-controlled packaging to maintain freshness throughout transit. We utilize industry-standard packing materials that are eco-friendly and food safe.

6. Delivery Conditions

For health and safety reasons, our products require a signature upon delivery. We recommend that someone be available at the delivery address to receive the package. If no one is available, the delivery may be rescheduled, which could result in additional fees. We are not responsible for any damage or spoilage that occurs due to a failed delivery attempt.

7. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package. Should you encounter any issues with your shipment, please contact our customer service team for assistance.

8. Shipping Restrictions

Due to the perishable nature of our products, we do not ship internationally. We also do not deliver to PO boxes, APO/FPO addresses, or remote areas that are not accessible by our delivery partners. Please ensure that your shipping address meets these requirements to avoid any disruptions in service.

9. Delays and Unexpected Issues

While we do our best to ensure timely deliveries, unforeseen events such as weather conditions, shipping carrier delays, or logistical challenges may affect your delivery. Qaswa Halalco is not responsible for such delays, but we will work diligently to keep you informed and ensure your order arrives as soon as possible.

10. Contact Us for Shipping Inquiries

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at info@qaswahalalco.com or call our customer service at 202-607-5328. Our team will be happy to assist you with any shipping-related inquiries.