Return and Refund Policy

At Qaswa Halalco, we are committed to providing our customers with the freshest and highest-quality halal meats. We understand that sometimes there may be issues with orders, and we aim to resolve them swiftly to ensure complete customer satisfaction.

Return Eligibility

Due to the perishable nature of our products, we do not accept returns unless the product delivered is not fit for consumption. If you receive an order that does not meet our quality standards, please contact us immediately on the day of delivery to address your concerns.

Conditions for Refunds

1. Unfit for Consumption: If you receive a product that is spoiled or not consumable, you must inform us immediately, along with photographic evidence.
2. Incorrect Order: If you receive an incorrect order, please notify us right away. We will arrange for a replacement or offer a refund for the incorrect item.
3. Damaged During Delivery: If your order is damaged during delivery, please provide us with the details and photos of the damage within 24 hours.

Return Process

• Contact Us: Reach out to our customer service team with your order number and details regarding the issue.
• Review and Approval: Our team will review your claim, and if it meets the conditions outlined above, we will provide instructions on how to proceed.
• Resolution: Once the issue is confirmed, we will either offer a replacement or process a refund to your original payment method.

Refunds

If your refund request is approved, we will process it within 7-14 business days. Please note that refunds may take additional time to reflect in your account, depending on your financial institution.

Non-Refundable Items

Seasonal products, special orders, and items marked as final sale are not eligible for refunds.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: info@qaswahalalco.com
Phone: 202-607-5328
Address: 1601 Carlyle Dr, Crofton, MD 21114